Frequently Asked Questions
We aim to send out all orders that are made before 2pm Monday - Thursday within 48 hours. However this may not always be possible so please allow us 3 - 5 working days to post your order out. Once items have left us and are with the courier (Royal Mail) any damage caused in transit you will need to take up with them, as once the goods leave us we are not responsible for damage or loss of parcels.
We take great care in packaging your order in hopes it arrives to you in the same condition it leave us.
If in the event that your wax melts arrive broken please be reassured that this will not affect the scent.
If in the event any of our other products arrived damaged, please get in touch by emailing ohmyfragrance@hotmail.com.
Unfortunately we do not offer returns or refunds on scents that you do not like.
We offer a few discounts on our products:
- 5 Snap Bars for £10.
- 2 For £7 when you buy one roll on perfume/aftershave and a body spray.
- 2 Cuticle Oils for £8
Discounts are automatically applied at checkout.
If you need to contact us for any reason, this can be done by emailing us at ohmyfragrance@hotmail.com
Yes, we offer local delivery within a 5 mile radius. This service costs £1 and deliveries will be made on a Sunday unless otherwise stated. As we make to order and our wax needs time to cure so orders must be made by 6pm Wednesday to qualify for same week delivery. If you order after this day and time and we have your items already made up we will email you and let you know that we can deliver your items that same week. Local delivery will automatically be made available at checkout if your postcode is within a 5 mile radius.